Front Office Employee

You are the first point of contact for guests at our resort, and this must naturally be a great experience for them right from the start. You begin by giving them a warm welcome and ensuring a smooth check-in process. After this initial reception, you are usually the go-to person for any questions from our guests. No question is too unusual, and you always respond to our guests in a friendly manner. You resolve complaints and problems so that guests can still leave with a smile. As a Front Office employee, you work in a team with colleagues, striving together to provide the best service and hospitality to our guests. A 5-star standard is the minimum we aim to achieve.

YOUR DAILY TASKS INCLUDE:

• Assisting guests at the front office;
• Checking guests in and out;
• Being the first point of contact for questions, providing information about their stay, and handling complaints;
• Managing reservation cards;
• Answering the phone and transferring calls if necessary;
• Performing administrative tasks;
• And most importantly: “Being the shining face of our resort.”

WHO ARE WE? 

Our all-inclusive resort is located in the most beautiful spot on Bonaire, right by the sea. From the beach, our guests can snorkel and dive to explore one of the island’s most beautiful reefs. They also enjoy a stunning view of Klein Bonaire from our beach.
We are in the midst of renovations and rebuilding. Our new main building with the lobby and reception will open later this year. Our front office team will grow from 7 to 14 employees. Once the new main building opens, you, as a Front Office employee, will work at our new reception, which will be absolutely beautiful! Your workspace will receive a major upgrade. Our guests will enter a new ambiance where they can expect a high level of service, and the front office team will be the first to fulfill this expectation.

WHAT DO WE OFFER? 

Working at Van der Valk Plaza Resort Bonaire means experiencing the ultimate mix of hard work and enjoying everything this sun-drenched island has to offer with the best colleagues! The entrepreneurial spirit of the Van der Valk family is also reflected in our employees. With ample growth opportunities and a strong team dedicated to providing our guests with an unforgettable experience, working with us is never dull.

IN ADDITION, YOU CAN EXPECT:

• A salary between $1,850 and $2,200 gross per month, depending on your knowledge and experience;
• Working within an entrepreneurial family business, in a beautiful environment, and in an international community.

WHO ARE YOU? 

You are full of energy and find great satisfaction in assisting guests and helping them. No question is too much for you, and your smile is always present during work. For you, hospitality means going that extra mile to ensure our guests leave the hotel with a smile.

For the current vacancy, it is required that you have at least 1 year of experience as a Front Office employee in a luxury hotel or resort, preferably at a 4 or 5-star level. It’s also a plus if you have experience working with IDPMS (Hotel Concepts).

IN ADDITION, WE ASK FOR:

• A candidate who is well-presented, stress-resistant, customer-oriented, and solution-oriented;
• An MBO (secondary vocational) working and thinking level;
• Experience as a Front Office employee in a hotel or resort;
• Full-time availability and flexible scheduling, including evenings, weekends, and holidays;
• Strong communication skills, both spoken and written;
• Fluency in Dutch and English. Papiamento and Spanish are a plus.

WANT TO APPLY? Are you excited and do you recognize yourself in the profile? Then this is the moment to apply! You can submit your CV and motivation via the button below.

Dreaming of life on this beautiful island but not living here yet? Don’t hesitate to contact us and inquire about the possibilities!